Our Workmanship Warranty
Our Workmanship Warranty Coverage
2-Year Limited Exterior Painting Workmanship Warranty
Muskoka Fine Finishes provides a two-year limited workmanship warranty on qualifying exterior painting services, beginning on completion of project stated on receipt
What Is Covered
This warranty covers peeling, blistering, or flaking of paint directly resulting from defective surface preparation or paint application performed by Muskoka Fine Finishes.
Where a covered workmanship defect is confirmed, Muskoka Fine Finishes will repair the affected areas at no additional labour or material cost to the customer.
Exclusions
This warranty does not cover:
Decks, docks, stairs, steps, floors, walkways, or other horizontal surfaces subject to foot traffic, standing water, or significant wear.
Normal weathering, fading, chalking, colour changes, or gradual deterioration from sunlight and environmental exposure.
Damage caused by moisture intrusion, water leaks, excessive humidity, ice, snow accumulation, or structural issues.
Rotting, cracking, warping, expansion, contraction, or movement of underlying surfaces.
Failures of existing paint, stain, or coatings not applied by Muskoka Fine Finishes.
Damage caused by impact, abrasion, improper cleaning, misuse, neglect, or alterations by others.
Rust, corrosion, efflorescence, or other conditions originating from the underlying substrate.
Surfaces or conditions specifically excluded in the written project agreement.
Warranty Conditions
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The warranty applies only to qualifying work completed by Muskoka Fine Finishes and paid for in full.
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The customer must notify Muskoka Fine Finishes in writing of a suspected defect within the two-year warranty period.
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Muskoka Fine Finishes must be given a reasonable opportunity to inspect the affected area and determine whether the issue is covered.
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The customer must provide reasonable access to complete approved warranty repairs.
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Warranty repairs are limited to correcting the affected areas. Exact colour or sheen matching cannot be guaranteed due to weathering and ageing.
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This warranty applies to the original customer and is not transferable.
Warranty Remedy
For confirmed covered defects, Muskoka Fine Finishes will, at its expense, perform the preparation and repainting reasonably necessary to correct the affected areas.
This limited warranty does not cover unrelated repairs, consequential property damage, or replacement of underlying building materials, except where required by applicable law.
This warranty is subject to applicable Ontario law and does not exclude rights or remedies that cannot legally be excluded.
5-Year Limited Cabinet Door Painting Workmanship Warranty
Muskoka Fine Finishes provides a five-year limited workmanship warranty on cabinet doors professionally painted or refinished by our team, beginning on the date of substantial completion of the project.
What Is Covered
This warranty covers the following defects when directly caused by improper preparation or application performed by Muskoka Fine Finishes:
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Peeling or flaking of the applied coating.
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Loss of coating adhesion.
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Blistering or other coating failures attributable to defective workmanship.
Where a covered workmanship defect is confirmed, Muskoka Fine Finishes will repair or refinish the affected cabinet door surfaces at no additional labour or material cost to the customer.
Exclusions
This warranty does not cover:
Chips, scratches, dents, scuffs, or damage caused by impacts or everyday use.
Normal wear and tear, including wear around handles, edges, and frequently touched areas.
Water damage, steam exposure, excessive humidity, heat damage, or prolonged exposure to moisture.
Damage caused by harsh chemicals, abrasive cleaners, improper cleaning, or misuse.
Cracking, movement, swelling, shrinking, or separation of cabinet wood, MDF, joints, or other underlying materials.
Failures caused by existing coatings or substrate conditions beyond the reasonable control of Muskoka Fine Finishes.
Natural colour changes, yellowing, fading, or changes in sheen over time.
Damage caused by third-party repairs, alterations, or modifications.
Cabinet boxes, frames, drawers, countertops, hardware, hinges, or other components not expressly identified as covered cabinet doors.
Warranty Conditions
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Coverage applies only to cabinet doors professionally painted or refinished by Muskoka Fine Finishes and paid for in full.
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The customer must report suspected defects in writing within the five-year warranty period.
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Muskoka Fine Finishes must be given a reasonable opportunity to inspect and assess the affected surfaces.
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Cabinet doors must be maintained and cleaned according to any care instructions provided.
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The customer must provide reasonable access for inspection, removal, reinstallation, or approved repairs.
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Where off-site refinishing is necessary, the customer must permit reasonable removal and transport of the affected doors.
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This warranty applies to the original customer and is not transferable.
Warranty Remedy
For confirmed covered defects, Muskoka Fine Finishes will determine the appropriate repair method, which may include localized repairs or refinishing the affected cabinet door surfaces.
Warranty coverage is limited to correcting qualifying workmanship defects. Replacement of cabinet doors, cabinetry, or hardware is not included unless required by applicable law.
Exact colour and sheen matching cannot be guaranteed where existing finishes have aged or changed over time.
This warranty is subject to applicable Ontario law and does not exclude rights or remedies that cannot legally be excluded.
How to Submit a Warranty Claim
If you believe there is an issue covered by your warranty, please follow these steps.
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Contact Us
Submit your concern in writing with your name, project address, and a description of the issue.
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Provide Photos
Include clear photographs of the affected surfaces and your approximate project completion date.
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Inspection & Assessment
We will review your claim and arrange an inspection if needed to determine whether the issue qualifies for coverage.
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Warranty Resolution
If the issue is covered, we will coordinate the appropriate repairs.
Questions About Your Warranty?
At Muskoka Fine Finishes, we believe in standing behind our workmanship and maintaining strong relationships with our customers.
If you have questions about your warranty or would like to submit a claim, please contact us. Our team will be happy to assist you.
Contact Muskoka Fine Finishes